About
Highly client-centric and organized professional with diverse experience in project coordination and customer service, adept at managing complex inquiries, preparing accurate estimates, and streamlining operations within fast-paced environments. Proven ability to foster strong client relationships and deliver exceptional service, consistently achieving positive outcomes. Eager to leverage robust communication, problem-solving, and coordination skills to excel as a Service Advisor in a dynamic dealership setting, enhancing customer satisfaction and operational efficiency.
Work
Wendy's
|Shift Manager
Toronto, ON, Canada
→
Summary
Led daily restaurant operations in a high-volume setting, ensuring efficient service delivery and exceptional customer experiences.
Highlights
Directed daily operations for a high-volume restaurant, maintaining peak service standards and driving customer satisfaction.
Led and supported a team of 8-10 staff members, optimizing workflow efficiency and fostering a collaborative environment.
Resolved customer concerns professionally and efficiently, consistently maintaining high customer satisfaction in a fast-paced setting.
Coordinated comprehensive shift planning and staff assignments for up to 15 employees, ensuring seamless daily operations and resource optimization.
Managed multiple priorities simultaneously during peak hours, consistently achieving operational accuracy and performance targets.
My Legal Basement
|Project Coordinator (Co-op)
Mississauga, ON, Canada
→
Summary
Coordinated construction projects, managed client relationships, and prepared estimates, ensuring project alignment with client needs.
Highlights
Prepared detailed estimates and quotes for over 40 residential renovation projects, ensuring alignment with client budgets and requirements.
Managed end-to-end client communication and inquiries, utilizing CRM tools to enhance customer satisfaction and streamline project initiation.
Conducted crucial site visits, translating technical recommendations into clear, actionable insights for clients and project teams, facilitating informed decision-making.
Coordinated project scheduling and inter-team communication, improving operational efficiency and ensuring timely project completion.
Maintained meticulous documentation and compliance for all project requirements, minimizing risks and upholding rigorous quality standards.
Lowe's
|Seasonal Associate
Toronto, ON, Canada
→
Summary
Provided exceptional customer service in a high-volume retail setting, supporting daily operations and enhancing customer satisfaction.
Highlights
Delivered high-quality customer service in a high-volume retail environment, contributing to positive customer feedback and loyalty.
Assisted an average of 50+ customers daily in product selection, effectively matching needs with optimal solutions.
Supported critical daily store operations, ensuring efficiency and contributing to a cohesive and productive team atmosphere.
Collaborated effectively with team members in a fast-paced setting to meet operational goals and enhance overall store performance.
Aekatva Designs
|Junior Architect
Chennai, India, India
→
Summary
Orchestrated architectural projects from concept to completion, managing client relationships and coordinating execution with external partners.
Highlights
Facilitated client meetings, providing clear project progress updates and managing expectations to ensure high client satisfaction.
Coordinated effectively with contractors and vendors, ensuring timely and budget-compliant execution of multiple architectural projects.
Addressed complex client concerns through collaborative problem-solving, leading to practical and satisfactory design solutions that met aesthetic and functional goals.
Managed multiple concurrent architectural projects, consistently delivering high-quality results with meticulous attention to detail from concept to completion.
Adroit Interiors & Designs
|Junior Architect / Site Architect
Chennai, India, India
→
Summary
Managed architectural project coordination and site supervision, ensuring efficient workflow and stakeholder collaboration.
Highlights
Coordinated intricate project activities across clients, contractors, and internal teams, enhancing workflow efficiency and timely project delivery.
Guided clients through material selection and clearly communicated complex project requirements, ensuring alignment and client approval for all design elements.
Conducted thorough site inspections and facilitated timely resolution of issues, minimizing project delays and maintaining stringent quality standards.
Managed comprehensive project documentation and fostered collaboration among all stakeholders, ensuring seamless project progression and adherence to regulatory standards.
Education
Lambton College
Post Graduate Diploma
Construction Project Management
Aalim Muhammed Saleigh Academy of Architecture
Bachelor
Architecture
Languages
English
Skills
Customer Service
Customer relationship management, Client communication, Active listening, Follow-up communication, Conflict resolution, Customer satisfaction.
Administrative
Scheduling and coordination, Estimate preparation, Documentation, CRM systems, Work order support, Multitasking.
Technical
Microsoft Office Suite, Microsoft Excel, AutoCAD, Cost estimation, Documentation management.
Professional
Problem-solving, Time management, Adaptability, Team collaboration, Organization, Fast-paced environments.